• This statement covers the services provided by the Specialist Timber Windows website.
• The purpose of this statement is to inform users of the Specialist Timber Windows website about what information is collected about them when they visit this site, how this information is used, if it is disclosed and the ways in which we protect users’ privacy.
Confidentiality and security
Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not normally be disclosed to third parties. In some circumstances however we may need to disclose your personal details to a third party so that they can provide a service you have requested, or fulfil a request for information.
Any information about you that we pass to a third party will be held securely by that party, in accordance with the Data Protection Act 1998, and used only to provide the services or information you have requested.
You have a right to access the personal information we hold about you at any time. If you wish to do this, please put your request in writing (explaining that your interest is in the Specialist Timber Windows website) to:
Specialist Timber Windows
3 The Old Carpenters Yard
Tel 01793 766 085
Email: Contact via firstname.lastname@example.org
Information we collect from visitors
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information about us or third parties which we think you may find interesting if you tell us that you wish this to happen.
Email Specialist Timber Windows
It is possible to email the Specialist Timber Windows Office using our email address. If, however, your issue is personal or you wish to be assured of a direct response to your query it may be better to write to Specialist Timber Windows using the postal address above.
Responses to emails cannot, unfortunately, be guaranteed due to the volume received.
If you sign up to receive Newsletters from Specialist Timber Windows we will use the information you give us to provide the service(s) you have requested. We may occasionally contact subscribers to help us evaluate and improve the service that we offer.
If you sign up for a subscription email service, we will hold the information you have provided for as long as you require access to the service requested.
If you inform us that you wish to cancel a subscription we will remove you from our e-mailing list. You can remove yourself by simply clicking the unsubcribe link in the email.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don’t have to give the same information several times during one task
- recognising that you may already have given a username and password so you don’t need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
- You can manage these small files yourself and learn more about them by searching Google for ‘internet cookies’.
Cookies for improving service
Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.
In the part of the Specialist Timber Windows website that allows you to get an instant quote, cookies will be generated on your computer to allow you to easily navigate around the pages and return to the correct page at a later time to continue your quote application.
We do not collect any personal information until you submit your name and email address at the end of the quote request process.
Cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in the cookie directory of your hard drive, and do not expire at the end of your session.
Cookies do not contain any personal information about you and cannot be used to identify an individual user. If you choose not to accept the cookie, this will not affect your access to the majority of facilities available on our website.
Although your browser may be set up to allow the creation of cookies, you can specify that you be prompted before a site puts a cookie on your hard disk, so that you can decide whether to allow or disallow the cookie. Alternatively, you can set your computer not to accept any cookie.
This site uses Google Analytics code to gather statistical information. For more information on how Google Analytics processes this information, search for ‘Google Analytics’ in Google.
Cookies on the Specialist Timber Windows website from other companies & social networking websites
During your visit to the site you may notice some cookies that are not related to this website. This happens when you visit a page with content embedded from a third party (for example YouTube videos) or use some of the links to social networking sites (e.g. Facebook & Twitter). These websites may place cookies on your computer.
Specialist Timber Windows does not control how a third party uses their cookies. You should check these third party websites’ privacy policies for more information about their cookies if you are concerned about this.
Log files allow us to record visitors’ use of the site. The Specialist Timber Windows Web Team puts together log file information from all our visitors, which we use to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you.
If you receive the HTML-formatted version of a newsletter, your opening of the newsletter email is notified to us and saved. Your clicks on links in the newsletter are also saved.
These and the open statistics are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting.
Linking to another site from the Specialist Timber Windows website
Our website contains links to the websites of third parties. Specialist Timber Windows is not responsible for the privacy practices within any of these other sites. You should be aware of this when you leave the Specialist Timber Windows website and we encourage you to read the privacy statements on other websites you visit.